customer stories
show the change, not the claim
Every story here is published with a verified baseline, a measurement period and a named operation — nothing invented, nothing rounded up.
energy
How a regional energy retailer cut answer time from days to minutes
Knowledge scattered across contracts, tariffs and tickets became one governed place to ask.
Pilot: average answer time 2.1 days → 8 minutes (60-day measurement)
Read the story field servicesHow a maintenance operation closed work orders a third faster
Field technicians got the task, the site context and the update flow in one place.
Pilot: work order closure time down 31% (90-day measurement)
Read the story insuranceHow churn interventions reached at-risk customers two weeks earlier
Signals scattered across billing and support became a weekly, actionable risk view.
Pilot: at-risk customers contacted 14 days earlier on average; renewal +2.3pp in test group
Read the story