The operation before Arborn
Work orders left the ERP as printouts and phone calls. Technicians arrived without asset history; updates came back at end of shift, often incomplete. Dispatchers rebuilt the day’s picture manually every morning.
What we built
Arborn Field delivers each work order with the asset’s history and site notes before arrival, and captures structured updates, photos and exceptions at the point of work.
What it connected
The ERP’s work order queue, the asset registry and the approval flow for parts requests.
The result
In the 90-day pilot region, average closure time fell 31% and end-of-shift data entry disappeared. Pilot figures, measured against the previous quarter’s baseline.
What came next
Approval routing through Arborn Logic is being piloted for parts requests above threshold values.